Shipping Policy

General

excentriQue by Jenia Mi offers delivery of its products in France, Europe and internationally. Delivery costs are calculated according to the delivery destination and the weight of the items ordered. Delivery times may vary depending on the destination.

Delivery in France

Orders delivered in France are sent by La Poste - Colissimo service with a tracking number. The delivery time is 2 to 5 working days from the date of dispatch. Delivery is free for orders over 50€.

Delivery in Europe

Orders delivered in Europe are sent by La Poste in Colissimo international with a tracking number. The delivery time is 3 to 7 working days from the date of dispatch. Delivery is free for orders over 75€.

International delivery

Orders delivered internationally are sent by La Poste in Colissimo international with a tracking number. The delivery time is 5 to 10 working days from the date of dispatch. Delivery costs are free for orders over 150€.

Order tracking

Jenia Mi sends a shipping confirmation email with a tracking number to each customer as soon as the order is shipped. Customers can track their order using this tracking number on the La Poste website.

Liability

excentriQue by Jenia Mi cannot be held responsible for delays in delivery caused by events beyond its control such as strikes, customs problems or transport delays. However, in the event of a significant delay, Jenia Mi undertakes to contact the customer to find a solution..

Delay in delivery

In the event of a delay in delivery, you can contact our customer service department at the following e-mail address: contact@excentrique.pink for more information on the status of your order. We will do our best to provide you with a satisfactory solution.

Lost package

In case of a lost package, you can contact our customer service department at the following e-mail address: contact@excentrique.pink to report the loss of your order. We will open an investigation with our partner carrier and keep you informed of the situation and possible solutions. If the loss of the parcel is confirmed, we will offer you a satisfactory solution, either a refund of your order or the reshipment of the missing items, according to your choice.

Return policy

At Jenia Mi, we pride ourselves on the quality of our products and want you to be happy with your purchase. If you are unhappy with your order, please contact us within 14 days of receiving your order to discuss return or exchange options.

Returns and Exchanges

We accept returns for exchange or refund for all items purchased from our online store. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To initiate a return or exchange, please contact us at the following email address: contact@eccentric.pink indicating your order number and the reason for the return or exchange. We will then provide you with detailed instructions on how to proceed.

Return fees

Return costs are the responsibility of the customer. If you are returning an item due to an error on our part, we will bear the cost of the return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.

Final Sale Items

Final sale items are not eligible for return or exchange.

Contact us

If you have any questions about our return policy or need help returning an item, please contact us at the following email address: contact@excentrique.pink.

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